We feel many of the problems with the auto repair trade are the results of practices used. Do you agree are disagree?

With flat-rate pricing the client is billed a set time for a service, without regard to the actual time spent. For instance if the book says a job takes two hours and the tech completes the job in one, the client is still billed two or vice versa.

* 1. As to the flat-rate pricing concept
 
 
 
 
 
 
Commission is a payment method where a service advisor receives a percentage of what the client is sold as payment. Sometimes the percentage is paid as a bonus tied to the amount sold to the client. The less the client buys, the less they are paid and conversely the more the client buys, the more they are paid.

* 2. As to service advisors paid commission
 
 
 
 
 
 
Flat-rate is a payment method where the technician receives a pre-determined time payment without regard to actual time spent on the vehicle. If the job pays three hours and it can be completed in two, they are still paid for three, or vise versa

* 3. As to technicians paid flat-rate
 
 
 
 
 
 
A spiff is an extra amount paid for recommending a certain product or service. For example $5 extra, over and above their normal pay, may be given whenever they sell an injector flush, to the client.

* 4. As to spiffs being paid to service advisors